FAQ

Frequently Asked Questions

Section 1: What are customs duties and what is duty drawback?

Q1. What are customs duties?

Q2. What is duty drawback?

Section 2: The basics of customs

Q1. I'm a new U.S. importer. What do I need to do to start importing?

Q2. What is an "Importer of Record" number?

Q3. What is a customs bond?

Q4. What is a drawback bond?

Q5. What is a customs broker?

Q6. What are CBP Centers of Excellence ("CEE") and how do I contact them?

Section 3: ACE Portal

Q1. How do I view my own import and export data?

Q2. I don't have an ACE Portal account. How do I get access?